Tag Archives: Warehousing

customer servicce

Columbian Scores 100% on Audit

The Columbian Distribution Services (CDS) division recently scored a perfect 100% on a rigorous customer audit.  The customer, who prefers to remain anonymous, performs semi-annual unannounced (surprise!) audits of our facility, processes, and systems.  The all-day audit covers 8 key aspects of warehouse operations: Physical Security & Monitoring, Electronic Monitoring, Access Control, Product Storage, Operational Documentation, Warehouse Operation Processes, Administrative Operations, and Physical Inventory.

While the CDS crew has consistently earned satisfactory marks over the years, this is the second year in a row they’ve achieved a perfect score.  Bill Ekberg, senior facility manager, had this to say about the score:

“The audit has changed over the last few years.  It used to measure how your operation looked on that day, but now it measures your operational performance over time.  It’s much tougher to pass, let alone earn a perfect score.  This accomplishment is a testament to the day-to-day rigor with which we treat this customer’s business.”

Legendary Customer Service Award – Q4 Winners

Columbian Logistics Network is driven by its core values, and one of the most important values is ‘Legendary Customer Service’, defined as “Doing whatever it takes to ensure that our customers’ needs are anticipated and met.”  Columbian Logistics Network promotes this ethic with a nomination process through which customers and employees can recognize individuals who have gone above and beyond in their daily work. The Legendary Customer Service Award is open to all employees who consistently deliver ideal service and results, providing responsible, flexible, and cost effective solutions to meet customer needs. Each quarter, a team selects two nominees to receive the Legendary Customer Service Award, one an ‘external’ or customer nominated employee, and the other an ‘internal’ nominee recommended for service to his or her  fellow employees.

Columbian Logistics is pleased to announce the Legendary Customer Service Award winners for the fourth quarter of 2015 are Derek Kent & Candy Starr! Congratulations Derek and Candy, for providing the Legendary Customer Service that moves our customers ahead!

[img_text_aside style=”1″ image=”http://www.columbianlogistics.com/wp-content/uploads/2016/01/Legendary-Customer-Service-Q4-2015-Derek.jpg” image_alignment=”right” headline=”LCS%20Award%20Winner%2C%20Derek%20Kent” text=”%3Cp%3E%3Cstrong%3EHow%20Derek%20Portrays%20Legendary%20Customer%20Service%3A%3C%2Fstrong%3E%3C%2Fp%3E%0A%3Cp%3E%22%20It%20is%20really%20hard%20to%20narrow%20down%20what%20Derek%20does%20because%20he%20does%20everything%20and%20is%20always%20willing%20to%20learn%20more%20so%20he%20can%20do%20more.%20He%20is%20an%20important%20part%20of%20our%20team.%20His%20priority%20is%20always%20to%20do%20the%20best%20job%20possible%20in%20the%20most%20cost%20effective%20way%20in%20order%20to%20satisfy%20our%20customer.%20He%20is%20one%20of%20those%20behind%20the%20scenes%20employees%20who%20isn’t%20always%20seen%2C%20but%20without%20him%20we%20wouldn’t%20be%20so%20successful.%20%22%20-%20%3Cem%3EEmilie%20Battenfield%2C%20Supervisor.%3C%2Fem%3E%3C%2Fp%3E%0A” alignment=”left”][/img_text_aside]


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Have you experienced great customer service from a Columbian Logistics employee? Click here to nominate them for the LCS Award!

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Michigan Supply Chain Innovation Summit

Michigan Supply Chain Innovation Summit

 

Michigan Supply Chain Innovation Summit, August 30-31, 2015, in Dearborn, Michigan, will be a not-to-be-missed event, especially for business leaders looking for insights into the logistics and supply chain innovations beyond the horizon of current best practices.  Topics will include complexity management, talent development and leadership, omni channel supply chain integration, and much more.

This inaugural event reflects a new emphasis on the importance and priority of the state’s supply chain network. Every company and every job in Michigan is affected by the supply chain, which includes logistics, warehousing, distribution, inventory management, production planning, staff optimization, data integration and much more.  The timing for this Summit is right, as the MEDC is implementing Michigan’s Logistics and Supply Chain Strategic Plan with public sector and private sector partners across the state.  The MEDC and Prima Civitas have partnered to coalesce and showcase some of Michigan’s best supply chain leaders, innovators, practitioners, and ideas – all world-class strategic assets in business and economic development. 

OTCO-USDA

Distribution Centers Certified USDA Organic

 

Columbian Logistics Network is pleased to announce that all of it’s facilities have been re-certified as a USDA Organic distribution facilities. “Customers who produce organic products operate under very stringent requirements in order to retain the ‘organic’ designation. Our certification gives those companies the assurance that the ‘final mile’ between production and products landing on consumer tables will preserve their product’s organic integrity” States Jim Gadziemski, General Manager of Warehousing.OTCO-USDA

The audit is conducted by the Oregon Tilth, a nonprofit research and education organization and USDA National Organic Program (NOP) accredited certifier. The OTCO system insures strict production standards to protect producers and buyers of organic products.After submitting an application that also doubles as an Organic Handling Plan, a trained organic inspector from Oregon Tilth will review all aspects of the plan and stage an onsite inspection of the physical facilities. Basic requirements of OTCO include record keeping, pest management, contamination,  co-mingling avoidance.

If you have questions about Columbian Logistics Network’s organic certification, please contact Mandy VanHaitsma at 616-460-5489 or amavan@columbian.us