The Columbian Distribution Services (CDS) division recently scored a perfect 100% on a rigorous customer audit. The customer, who prefers to remain anonymous, performs semi-annual unannounced (surprise!) audits of our facility, processes, and systems. The all-day audit covers 8 key aspects of warehouse operations: Physical Security & Monitoring, Electronic Monitoring, Access Control, Product Storage, Operational Documentation, Warehouse Operation Processes, Administrative Operations, and Physical Inventory.
While the CDS crew has consistently earned satisfactory marks over the years, this is the second year in a row they’ve achieved a perfect score. Bill Ekberg, senior facility manager, had this to say about the score:
“The audit has changed over the last few years. It used to measure how your operation looked on that day, but now it measures your operational performance over time. It’s much tougher to pass, let alone earn a perfect score. This accomplishment is a testament to the day-to-day rigor with which we treat this customer’s business.”