Tag Archives: 3pl

Carrier Management Tips

Congratulations! You have successfully executed your Request for Proposal (RFP) event and contracted all of your new carriers. You have even acquired some pricing locked in for two years. All of your plant locations have routing instructions, and your vendors are onboard with entering your inbound material shipments into your Enterprise Resource Planning’s (ERP) transportation module for automatic carrier selection and tendering.

Your freight is ready to be moved within the model you have set up. You have spent a significant amount of time on network design, planning, procurement, and contracting. Then suddenly, you realize that you did not clearly and formally define expectations for performance, measures, score-carding, communication, performance improvement, and corrective action. How will you control this beast?

First, do some reflection on your business. What value, service, or product are you selling to your clients? Is the nature of your market place and competition dynamic with compressed timelines and high volatility or is it more relaxed with a slow-boat modus operandi? This element and many other business rules will determine how you choose to measure performance and success in your supply chain. Functional areas from Electronic Data Interchange (EDI) integration, freight invoicing, status tracking, timely acceptance of orders and load tenders, and communication of all information related to your supply chain is fair game when considering how to manage relationships with carriers.

The key to keeping a strong and positive relationship with your carrier partners is setting realistic expectations early enough in the procurement process. Make sure to have clear expectations for measurement types and frequency, time period, intent of the program, improvement, and corrective action processes toward mutual benefit. If there is value to the partner beyond retention of your business, you will be much more successful.

Carrier Management

customer servicce

Columbian Scores 100% on Audit

The Columbian Distribution Services (CDS) division recently scored a perfect 100% on a rigorous customer audit.  The customer, who prefers to remain anonymous, performs semi-annual unannounced (surprise!) audits of our facility, processes, and systems.  The all-day audit covers 8 key aspects of warehouse operations: Physical Security & Monitoring, Electronic Monitoring, Access Control, Product Storage, Operational Documentation, Warehouse Operation Processes, Administrative Operations, and Physical Inventory.

While the CDS crew has consistently earned satisfactory marks over the years, this is the second year in a row they’ve achieved a perfect score.  Bill Ekberg, senior facility manager, had this to say about the score:

“The audit has changed over the last few years.  It used to measure how your operation looked on that day, but now it measures your operational performance over time.  It’s much tougher to pass, let alone earn a perfect score.  This accomplishment is a testament to the day-to-day rigor with which we treat this customer’s business.”

Legendary Customer Service Award – Q4 Winners

Columbian Logistics Network is driven by its core values, and one of the most important values is ‘Legendary Customer Service’, defined as “Doing whatever it takes to ensure that our customers’ needs are anticipated and met.”  Columbian Logistics Network promotes this ethic with a nomination process through which customers and employees can recognize individuals who have gone above and beyond in their daily work. The Legendary Customer Service Award is open to all employees who consistently deliver ideal service and results, providing responsible, flexible, and cost effective solutions to meet customer needs. Each quarter, a team selects two nominees to receive the Legendary Customer Service Award, one an ‘external’ or customer nominated employee, and the other an ‘internal’ nominee recommended for service to his or her  fellow employees.

Columbian Logistics is pleased to announce the Legendary Customer Service Award winners for the fourth quarter of 2015 are Derek Kent & Candy Starr! Congratulations Derek and Candy, for providing the Legendary Customer Service that moves our customers ahead!

[img_text_aside style=”1″ image=”http://www.columbianlogistics.com/wp-content/uploads/2016/01/Legendary-Customer-Service-Q4-2015-Derek.jpg” image_alignment=”right” headline=”LCS%20Award%20Winner%2C%20Derek%20Kent” text=”%3Cp%3E%3Cstrong%3EHow%20Derek%20Portrays%20Legendary%20Customer%20Service%3A%3C%2Fstrong%3E%3C%2Fp%3E%0A%3Cp%3E%22%20It%20is%20really%20hard%20to%20narrow%20down%20what%20Derek%20does%20because%20he%20does%20everything%20and%20is%20always%20willing%20to%20learn%20more%20so%20he%20can%20do%20more.%20He%20is%20an%20important%20part%20of%20our%20team.%20His%20priority%20is%20always%20to%20do%20the%20best%20job%20possible%20in%20the%20most%20cost%20effective%20way%20in%20order%20to%20satisfy%20our%20customer.%20He%20is%20one%20of%20those%20behind%20the%20scenes%20employees%20who%20isn’t%20always%20seen%2C%20but%20without%20him%20we%20wouldn’t%20be%20so%20successful.%20%22%20-%20%3Cem%3EEmilie%20Battenfield%2C%20Supervisor.%3C%2Fem%3E%3C%2Fp%3E%0A” alignment=”left”][/img_text_aside]


[img_text_aside style=”1″ image=”http://www.columbianlogistics.com/wp-content/uploads/2016/01/Legendary-Customer-Service-Q4-2015-Candy.jpg” image_alignment=”right” headline=”LCS%20Award%20Winner%2C%20Candy%20Star” text=”%3Cp%3E%3Cstrong%3EHow%20Candy%20Exhibits%20Legendary%20Customer%20Service%3A%3C%2Fstrong%3E%3C%2Fp%3E%0A%3Cp%3E%22Candy%20Starr%20has%20consistently%20exceeded%20my%20expectations%2C%20she%20is%20a%20joy%20to%20converse%20with%20on%20the%20phone%2C%20she%20makes%20me%20feel%20as%20though%20my%20account%20is%20important%20and%20also%20demonstrates%20such%20thorough%2C%20consistent%20A%2B%20performance.%22%20%C2%A0%20-%20%3Cem%3ECustomer%20Nomination%3C%2Fem%3E%3C%2Fp%3E%0A%0A” alignment=”left”][/img_text_aside]

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Have you experienced great customer service from a Columbian Logistics employee? Click here to nominate them for the LCS Award!

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