- Food Logistics
- Manufacturing Support Services
Dave Cotto is the Food Safety Specialist at Columbian. He manages the entire quality program at CLN, including all Food Safety, Food Defense, and HACCP Programs. He manages their inter-dependencies, their structure, their administration, and most importantly, the accountability related to those programs. Dave works hard to make sure that our customers are happy and their product is safe.
In fact, Dave was recently nominated by a customer for the Legendary Customer Service (LCS) Award and won it. You can read more about the nomination in our second quarter newsletter. His work defines LCS because of his diligence. There are so many people in the organization who have no idea of the depth of knowledge that Dave holds because they might only see him out in the warehouse pulling samples for a customer quality audit. That’s just the tip of the iceberg. He almost single-handedly keeps Columbian “in the game” with customers who require quality programs and auditing structures, and most people never even hear about him.
We decided that his hard work should be recognized, and his behind-the-scenes work should be spotlighted.
“Previously, I would have been super nervous. Today, I think our facilities are ‘food safety audit ready’. I am real comfortable. I think everyone is comfortable with the way our facilities look. Cosmetically, it’s excellent.”
” Science of Food Manufacturing (AIB), Principles of Sanitation in Manufacturing (AIB), Principles of Warehouse Sanitation (AIB), Quality Assurance & HACCP (AIB), HACCP (AIB), FSPCA Preventive Controls for Human Foods (IFPI), SQF Food Safety Practitioner (NFS), PCQI training (IFPI).”
“My previous employer had a mentoring program in place. During that process, I was exposed to sanitation and food safety. I was able to attend third party audits. That peaked my interest at that time, and I thought that this was something that I would like to do.”
“BIG difference. Manufacturing companies deal with exposed foods and all the risks that come with exposed foods. At a third-party warehouse, we are dealing with concealed foods. It’s very limited in the supply chain, but very important.
“I have been working in food safety for 29 years. I have been in the food business for 35 years. I started at Columbian in 2006.”
“Most of our facilities fall into the FDA jurisdiction. But, one or two facilities have the USDA come in because we have milk or egg byproducts in those warehouses.”
“It varies quite a bit. It depends on what is going on with the customer. There’s a lot of communication with the customer and myself.”
“I work with the Product Integrity Team mostly. I also work a lot with facility management. Depending on the issue, I could work with everyone and anyone.”
“My favorite part of the job and I’m not kidding you… I like answering questions and I really like dealing with food safety procedures. I find it interesting. What triggered a standard? Why do we have to implement that standard? I find that intriguing. My favorite part is problem-solving the root cause of an issue.”
“Born and raised in Ohio.”
Dave’s diligence in tying our programs and actual practices together really keeps us in good standing with our customers. On a recent audit from our customer’s customer, they were asking many detailed questions and Dave was able to point to the policy, procedure, and written verification quickly and accurately. Our customer’s customer auditor was trying hard to find a chink in our armor, and Dave wouldn’t let it happen. We all were extremely impressed but even the auditor made the comment that ‘he could learn a thing or two from Dave’. -Jim Gadziemski, Vice President of Warehouse Operations
This week, we celebrated Truck Driver Appreciation Week here at Columbian. As transportation professionals, we may recognize how much our truckers do, but most consumers are not aware. Here are some things that the average person may not realize:
We find it necessary to celebrate and recognize our hard working employees, so we wanted to do something to show our appreciation all week long. Take a look and see how we celebrated Truck Driver Appeciation Week at Columbian.
So, as we wrap up Truck Driver Appreciation Week, we want to ask you… have you thanked a driver?
The Columbian Distribution Services (CDS) division recently scored a perfect 100% on a rigorous customer audit. The customer, who prefers to remain anonymous, performs semi-annual unannounced (surprise!) audits of our facility, processes, and systems. The all-day audit covers 8 key aspects of warehouse operations: Physical Security & Monitoring, Electronic Monitoring, Access Control, Product Storage, Operational Documentation, Warehouse Operation Processes, Administrative Operations, and Physical Inventory.
While the CDS crew has consistently earned satisfactory marks over the years, this is the second year in a row they’ve achieved a perfect score. Bill Ekberg, senior facility manager, had this to say about the score:
“The audit has changed over the last few years. It used to measure how your operation looked on that day, but now it measures your operational performance over time. It’s much tougher to pass, let alone earn a perfect score. This accomplishment is a testament to the day-to-day rigor with which we treat this customer’s business.”